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Reducing Cycle Time and Improving the Quality of Decision-making for IT Emergency Change Management through Communications Enabled Business Processes

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infrastructure management

Overview In this case study, Avaya describes how its own IT organization is improving productivity and relieving worker stress by automating a customer emergency resolution process. Avaya uses its Communications Enabled Business Processes (CEBP) to reduce human latency and improve the quality of decision making for its mission-critical IT emergency change management processes.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	November 2007
Format	Case Studies
Topics	Infrastructure Management, Service Level Management, Cost Control - Risk Mgmt., IT Reliability, SLA

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