Infrastructure Management White Papers
Reducing Cycle Time and Improving the Quality of Decision-making for IT Emergency Change Management through Communications Enabled Business Processes
Overview In this case study, Avaya describes how its own IT organization is improving productivity and relieving worker stress by automating a customer emergency resolution process. Avaya uses its Communications Enabled Business Processes (CEBP) to reduce human latency and improve the quality of decision making for its mission-critical IT emergency change management processes.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | November 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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White Paper RSSThe Benefits for Growing and Mid-Sized Businesses of a Having One Integrated Business Management Software Suite
DownloadOvercoming the barriers of stand-alone business applications is a major challenge to growth for companies worldwide. Learn how an expanding organization can better gain control of its business operations and...
Aberdeen Group: On-Demand Mid-Market CRM: Front-to-Back Office Integration a Clear Differentiator
This Aberdeen Executive Analyst Whitepaper discusses the importance of front-to-back integration when evaluating CRM vendors.
Creating Cost and Energy Efficiency through Outsourcing Hosting Solutions
The White Paper looks at the efficiencies of outsourcing web and online infrastructure in an increasingly volatile and environmentally aware society. Specifically the white paper looks at the benefits...
IDC Executive Brief: The Rising Concerns Over Endpoint Security
Today's IT environment is increasingly vulnerable to threats and attacks, both from within and without. The most vulnerable node in the enterprise network is the endpoint. This IDC executive brief...
The CIO profession: driving innovation and competitive advantage
Learn what CIOs are thinking in this report on the 2007 CIO Leadership Survey, conducted by the Center for CIO Leadership.
