Call Center - Contact White Papers

Avaya Dives into the Analytics Pool

Overview Read Saddletree Research's review of Avaya IQ -- a new addition to Avaya's Customer Interaction Suite, which provides a comprehensive reporting package as well as leading-edge analytics capabilities. Built upon the foundation of Avaya's well-established Call Management System (CMS) reporting package, Avaya IQ brings advanced assessment capabilities that offer users the opportunity to link contact center activity to business results,and to gain a comprehensive understanding of agent activities, operational efficiencies and the complete customer experience.

Further White Paper Details
PublisherAvaya File FormatPDF
Date PublishedSeptember 2007
FormatWhite Papers   
Topics

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Based on 1000+ companies, the CSO Insights' 2009 Sales Compensation & Performance Management Report provides summaries of what strategies and tactics companies are employing. The findings offer insights and the...


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