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Call Center - Contact White Papers

Avaya Dives into the Analytics Pool

Tags:
call center - contact

Overview Read Saddletree Research's review of Avaya IQ -- a new addition to Avaya's Customer Interaction Suite, which provides a comprehensive reporting package as well as leading-edge analytics capabilities. Built upon the foundation of Avaya's well-established Call Management System (CMS) reporting package, Avaya IQ brings advanced assessment capabilities that offer users the opportunity to link contact center activity to business results,and to gain a comprehensive understanding of agent activities, operational efficiencies and the complete customer experience.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	September 2007
Format	White Papers
Topics	CRM Software, Collaboration Tools, Call Center - Contact

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Tags:
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