Call Center - Contact White Papers
Avaya Dives into the Analytics Pool
Overview Read Saddletree Research's review of Avaya IQ -- a new addition to Avaya's Customer Interaction Suite, which provides a comprehensive reporting package as well as leading-edge analytics capabilities. Built upon the foundation of Avaya's well-established Call Management System (CMS) reporting package, Avaya IQ brings advanced assessment capabilities that offer users the opportunity to link contact center activity to business results,and to gain a comprehensive understanding of agent activities, operational efficiencies and the complete customer experience.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | September 2007 | ||
| Format | White Papers | ||
| Topics | |||
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