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Raymond James Financial is a global financial services firm with more than 4,600 Advisors. Because 80 percent of these Advisors are independent contractors who operate remotely, the company found it...
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How does one engage the customers, and what's different about this from the best service offered today? It's normal today to wait for the customers to call, write, or click...
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Current bank trends indicate profit margins are flat. Retaining top bank customers is becoming harder and harder. Is your financial institution ready to buck this trend? With seven thought-provoking white...
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Secure Sockets Layer (SSL) encryption is new to Microsoft SQL Server 2000. In previous versions of SQL Server, we used the Multiprotocol Network library to encrypt the data between the...
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Successful customer-oriented companies have figured out that customer relationships can only be built one interaction at a time, and are re-aligning objectives around just that: the customer interaction. Given this...
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What your customers think about your company is often a result of their experience when they contact you. Whether or not they remain customers is often a result of the...
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With the emergence of worldwide competition in the contact center business, it's become increasingly important for contact center professionals to work from a defined methodology. This guide provides a high-level...
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ebookers is a leading pan-European online travel company specializing in the mid- and long-haul modular leisure segments of the European travel industry. The Company has a multi brand marketing strategy...
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Read this paper for Avaya's exploration of retail banking trends and best practices in interactive digital merchandising and digital signage in an interview with Charles Ansley, CEO of Symon Communications.
With...
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Contact centers are under increasing pressure to lower technology costs and increase the return on every investment. Avaya IQ helps the user achieve these goals. This next-generation reporting and analytics...
Other financial institutions involved in the service include internet banks Smile, Cahoot and IF, and high-street banks Abbey National, Barclays and Lloyds. However this assurance is not enough for HBOS, the banking group behind Halifax...
There are auction sites, price comparison sites, and financial institutions. A large financial client called in Symantec in late April after an employee's system had been infected when he used Internet Explorer to browse an infected Web site.
Montagu outlined a series of measures to streamline tax filing, from call centres to intelligent forms that taxpayers will be able to pull down off the Internet. The UK government's Central IT Unit (Citu) is winding up a trial of the intelligent...
The market for downloaded games has grown rapidly in recent years and a number of operators are already capitalising on the revenue to be made at the point of download. We need to consider all the options for electronic communication and make...
I need intelligent people with good personalities who can get on with people. Capital & Regional invests its own money in joint venture partnerships with other businesses - typically City institutions and pension funds.
We are seeing more sophisticated attacks and a high level of intelligent attacks with a combination of attacks and the ability to source lots of information beforehand. Of the 39 per cent who admitted their systems had been compromised, 16 per cent...