Call Center - Contact White Papers
Avaya: Changing Business, Changing Lives
Overview Avaya is helping customers realize their vision of a reinvented workplace by delivering on the promise of intelligent communications. This paper presents many of the challenges and issues that are keeping business leaders up at night. And more importantly, it includes solutions that are being brought to bear on these issues that usher in the communications revolution for the enterprise.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | August 2007 | ||
| Format | White Papers | ||
| Topics | |||
Essential Manager's Guide: Intelligent Communications
How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in this DK Publishing Essential...
Health Insurance Company Reengineers Call Center With CRM Solution
Wellmark Blue Cross and Blue Shield, a health insurance provider headquartered in Des Moines, Iowa, averages 6,500 customer service calls daily with a staff of 250 Customer Service Agents (CSAs)....
Cisco IPCC Express Edition (Cisco IPCC Express)
The Cisco IP Contact Center Express Edition (formerly Cisco IP ICD) product provides the functionality, ease of implementation, and price/performance that midsized contact centers demand of an advanced contact center...
The Need for Third-Party Call Control
This paper examines third-party call control (3PCC) and its application to new services. The evolution of networks and services that has driven the need for 3PCC capabilities is examined along...
Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting
Avaya IQ is a reporting and analytics platform that enables companies to share one view of reality to make faster, better decisions and create a consistent customer experience. Customers and analysts...



