Siebel sales reps are also paid according to satisfaction - six quarters late. Half of annual bonuses are based directly on measured customer satisfaction. A Siebel VP, for example, might get half his annual salary as a bonus, so 25 per cent of his...
Over the next few years, Dell will have to continue to expand its current products and choose its new ones carefully. Meanwhile, Dell's growth has strained its customer service and warranty support system, leading to lower customer satisfaction...
Computer manufacturer Dell is to focus on customer satisfaction, which it said on Wednesday is something it "had not done perfectly in the past". Anderson said: "We made a decision six to 12 months ago because we weren't pleased with our internal...
Results from another 2006 ISP satisfaction survey by AccountingWeb show that reliability is the most important factor for 78 per cent of business customers, with half of the 400 companies questioned saying they would consider switching ISP to get...
Customer service satisfaction also fell three per cent across the board since October 2006, with a quarter of customers with top broadband providers dissatisfied with their broadband provider, the uSwitch.com survey reveals.
IBM has launched tools to reduce computer energy consumption as the company hopes to boost its business of selling power-saving technologies. The products, announced at an IBM business-partner conference in Los Angeles, are designed to measure...