Despite claims to the contrary, customer relationship management (CRM) vendors are failing to offer users 'the complete solution', according to a report issued this week. According to the report - 'Ovum evaluates: CRM in the Front Office' - buyers...
ERP (enterprise resource planning) vendors are set to dominate the CRM market within the next four years, according to a report by AMR Research. Traditional ERP vendors such as Oracle and Baan will gradually come to dominate the market by acquiring...
The latest report from AMR research found demand for localised CRM software in Europe is high, yet few vendors offer fully localised products modified to cater for different languages, diverse cultural expectations and time zone delays.
The decision, which was taken at the weekend and announced late yesterday, saw the two companies' share prices stabilise. Both stocks had taken a battering last week on the back of profit warnings. A Broadbase spokesman claimed it will take just...
SAP's installed base.tends to be very loyal, and we've seen that about half the time, when [an] SAP customer is evaluating CRM, they don't even look outside of SAP; it's fair to say that the other CRM vendors are having a difficult time getting...
AppExchange is Salesforce's attempt to break out of its dependence on the CRM business by getting vendors, companies and individuals in other sectors to use it to develop hosted applications and make them available on the web.