A survey has revealed that direct sales expert, Dell is continuing to climb the corporate ladder at the expense of Compaq and IBM. According to US IT managers, Dell listens to its customers more and makes more durable products than its rivals.
He says that even apparently intangible factors such as customer satisfaction can be measured. According to Paul Brewer of BT's CRM practice, which installed the system, first-year savings totalled £200,000.
When customers do finally get through to DWP helplines, however, there is a high level of satisfaction with the service provided. In a customer satisfaction survey 97 per cent of DWP claimants said the agent who dealt with them was polite, and 80...
Global customer satisfaction with call centres has fallen to 68 per cent - down from 82 per cent last year - according to research from customer contact consultants Merchants Europe. One way to increase satisfaction is for call centres to change...
Pure-play online retailers scored more highly on customer satisfaction than the web counterparts of traditional high-street brands over the Christmas shopping period. A survey of 10,500 consumers on the top 30 retail websites in the UK, conducted...
All the services achieved high levels of customer satisfaction, with 93 per cent of customers satisfied with the car tax service and 97 per cent saying the same about booking of theory tests. The report said the agencies have created significant...
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