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VoIP - IP Telephony White Papers

Call-Center Buyer's Guide

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voip - ip telephony

Overview Use this Buyer's Guide to select the call-center solution that's a perfect fit for your business.

Implementing the right call-center solution is a key factor in keeping your customers happy, as it is often their first line of contact with your company's sales or support agents. And with the advent of VoIP, call centers can run more inexpensively and efficiently than ever before. Learn everything you need to know about choosing a VoIP call-center solution in this Buyer's Guide.

This Buyer's Guide addresses such topics as:

Major vendors
Basic and advanced features
Risks and Benefits
Costs

Download this free Buyer's Guide now.

Further White Paper Details
Publisher	VoIP-News	File Format	PDF
Date Published	December 2007
Format	White Papers
Topics	VoIP - IP Telephony, Telephony Systems - PBX, Call Center - Contact, CRM Software, Sales Force Automation

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Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

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IBM Information Server Change Data Capture

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