CRM Software White Papers
Technology Company Uses CRM Solution to Increase Sales, Service Effectiveness
Overview New Zealand-based Onesource Group provides office technology solutions, such as business copying, printing, and integrated data and voice, as well as office equipment financing. To continue its business growth, Onesource sought a Customer Relationship Management (CRM) system that would enable its employees to spend more time on sales and customer service and less on business administration. Working with Microsoft New Zealand, Onesource deployed Microsoft Dynamics CRM 3.0 to manage customer relationships through the entire sales lifecycle, from generating leads and supplying quotes to acquiring and retaining customers. The solution has helped Onesource improve data quality, provide easier access to powerful information, and boost customer service efforts.
| Publisher | Microsoft | File Format | HTML |
|---|---|---|---|
| Date Published | February 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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