Service Level Management White Papers
Smart SOA: Best practices for agile innovation and optimization
Overview SOA enables you to integrate your business as linked, repeatable business tasks or services. But pursuing SOA on an ad hoc basis can drastically reduce its benefits. This white paper outlines IBM's approach to SOA, garnered from best practices and lessons learned from experiences with clients to help extend the value of SOA deployments in a set of guiding principles.
| Publisher | IBM | File Format | |
|---|---|---|---|
| Date Published | November 2007 | Downloads | 2 |
| Format | White Papers | ||
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White Paper RSSGovernance: The CIO's--and the Board's--Business
DownloadEffective IT governance practices have become critical for supporting overall corporate objectives. Without this required level of governance, organizations are unable to ensure that business and IT goals are properly...
The Emergence of a Software Centric Communications Model: Service Implications and Opportunities
This GreenSpring Partners White Paper explores how enterprises can realize their objectives for competitive differentiation by undertaking initiatives that exploit the opportunities inherent in a software-centric communications model.
ITIL Process Maturity Self-Assessment & Action Plan
This assessment and action plan is based upon the IT Infrastructure Library (ITIL) IT service management process framework and the Capability Maturity Model (CMM)/Software Process Improvement & Capability Determination (SPICE)...
Introducing ITIL Availability Management
Those involved in IT Service Management who have had some exposure to ITIL, and who wish to find out more about what is involved in Availability Management. This paper explains...
IT Service Management: Service Outsourcing Questionnaire
The objective of this questionnaire is to gather information to qualify and scope the opportunity for a Managed Service. Information gathered may ultimately form part of a Statement of Work,...
