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Nortel Network Case Study: excelleRx
Overview excelleRx, Inc. A leader in pharmaceutical care relies on the latest contact center technology for advanced medication management. The excelleRx contact center agents are highly skilled and their medication management services are of critical importance to caregivers and the 70,000 patients they service every day. Assuring efficient access and high-quality call experiences is paramount. Ensuring that callers are in the appropriate queues, monitoring work flow and tracking the availability and performance of the workforce are key focuses for the technology and operations teams. Next-generation Nortel Contact Center and self-service solutions are helping excelleRx serve customers with interactive voice response, speech recognition and multimedia contacts for enhanced medication management and improved operating costs for the company.
| Publisher | Nortel Networks | File Format | |
|---|---|---|---|
| Date Published | April 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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