By understanding the dynamics of the customer base, a project aimed at maximising the revenues and margins will be easier to write up to gain funding from above. The first involves using technologies such as integrated voice response (IVR) systems...
Under Dynamics, Microsoft will unify the company's CRM products from the Great Plains and Navision acquisitions as well as build in business intelligence capabilities based on 50 specific job functions in typical medium-sized organisations.
Meanwhile, Microsoft is consolidating some of its business software under a new Dynamics brand and is looking to become a more formidable competitor in the future. Recent comments from Microsoft executives raise some questions about that strategy...
To this end, Oracle and SAP are facing up to each other for the hearts and minds of the very large organisations, while Microsoft Dynamics (the new name for Microsoft Business Solutions) faces off against the remaining CRM vendors in the small and...
Microsoft Dynamics CRM Live, an on-demand alternative to its on-premise CRM software, is set to debut by mid-2007 as part of a revamped product code-named Titan. Microsoft will host the new service within its own data centres, said Brad Wilson...
The company had to delay the release of the XP update after discovering at the 11th hour an incompatibility with Microsoft Dynamics Retail Management System, a retail chain management program for SMEs.
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