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CRM Software White Papers

IP Connections Create the Bank Branch of the Future

Overview Rethink the way you reach your customers. Watch this IBM ForwardView Webshow to see how converged networking unifies voice, video, and data communications. You'll also learn how this capability allows banks and credit unions to deliver strong, cost-effective customer service using existing high-bandwidth Internet connections.

This Webshow was featured in ForwardView, the premier IBM eMagazine that provides growing businesses with the latest news and trends at the nexus of business and IT. It's full of thought leadership and marketplace insight applied to real business problems.

Further White Paper Details
Publisher	IBM	File Format	HTML
Date Published	May 2007	Downloads	4
Format	Presentations
Topics	CRM Software, Sales Force Automation, ROI - TCO, Strategic Planning

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SportsWorld signs £5m convergence contract

It sees converged communications over existing DSL connections and SportsWorld is forecasting savings of £500,000 over the next three years, much of it predicted to come from less money spent on existing circuits from BT.

BT set to launch Bluephone

After nearly two years of expectation and rumour, BT is ready to launch Bluephone, its converged mobile handset. Bluephone is based on a technology called Unlicenced Mobile Access (UMA), which lets users make mobile calls using their own Wi-Fi or...

Channel:
VoIP
Tags:
bluephone,
voip,
bt

Is your bank turning into Ferrari?

According to research by Accenture, half of senior executives at major banks in Asia Pacific, Europe and North America are projecting revenue gains of 10 per cent or more from these efforts to increase marketplace differentiation.

VoIP takes hold with small businesses

More on converged communications and SMEs diams; Research report Read the full analysis of research into converged communications conducted by The Bathwick Group and silicon.com diams; Video with Jonathan Steel

Channel:
VoIP security
Tags:
voip,
vonage,
skype,
sme

NHS hits 18,000 broadband connections target

BT will provide a "community of interest" converged voice, data and video network for each of the five NHS organisations using the N3 broadband network. The next phase of the N3 project will see more sites added, remote connections provided and the...

Revealed: Cyber crimefighting successes

The unit would provide leadership and expertise to co-ordinate investigations nationwide and collate reports from police forces across the country, as well as offering a central point of contact for reporting e-crime.

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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