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Application Servers White Papers

Creating a Virtual Call Centre Using IP Technology

Tags:
application servers

Overview Land Information New Zealand (LINZ) The management of geographically dispersed staff, a single service management scenario with consistent customer service compliance and a complete picture of nationwide call-in patterns and reporting systems to plan and schedule more flexibly to call demand, was required. The deployment of Nortel's Communication Server 1000, Media Gateway, Contact Center, CallPilot and Ethernet Switch 460-24T-PWR to the existing Nortel Call Centre solution enabled migration to IP and provided a 'Virtual' call centre environment.

Further White Paper Details
Publisher	Nortel Networks	File Format	PDF
Date Published	August 2006
Format	Case Studies
Topics	Application Servers, File and Network Servers, Call Center - Contact

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UK Police Authority Supports Investigations With Powerful Solution and Reduces Expenditure by 90 Per Cent

Publisher:
Dell

Tags:
application servers

Dell Case Study: CareerBuilder

Publisher:
Dell

Tags:
application servers

MSDN Webcast: Building Asynchronous Contextual Collaboration With Exchange Web Services (Level 300)

Publisher:
Microsoft

TechNet Webcast: Extending Excel With Excel Services (Level 200)

Publisher:
Microsoft

TechNet Webcast: How Microsoft IT Uses the Exchange Hosted Services to Protect the Messaging Environment (Level 300)

Publisher:
Microsoft

In brief: Cabletron launches low-end Ethernet switch

Cabletron is to release a 48-port, 10Mbps Ethernet switch and a 48-port modular version for its SmartSwitch 6000 chassis. This entry into the market for low-end, high-density Ethernet switches follows the announcement that Cabletron is to acquire...

Channel:
Operating Systems

Networking giants leave users in Y2K lurch

3Com, Cabletron, Cisco and Nortel Networks are among the big name networking firms that are refusing to help users in the US make pre-1997 products Y2K compliant. According to Infoliant and the Nortel Web site, Nortel Networks will not test any...

Channel:
Broadband & ISPs

Nortel puts brakes on "revolutionary" switch

Nortel has frozen plans to release a " large-scale optical device that was once claimed was crucial for boosting internet connectivity. Nortel acquired the internet switching technology when it bought Xros in a $3.2bn all-stock deal in 2000.

Channel:
Broadband & ISPs

Can Qualcomm make 3G work in Europe?

The developing 'nightmare' scenario is that we are left waiting for services the Japanese, Koreans and Americans are right now getting used to, and when we do get them, they will be more expensive, certainly in terms of handsets (made by just a...

Channel:
Comment & Analysis

Wireless - flexible working's natural bedfellow

David Horwood, MD of IT consultancy ihotdesk, where all the staff work flexibly, is a big fan. Some industries are investigating using picture messaging to support mobile workers. We have developed a product to allow mobile workers to access...

Channel:
IT Director

Voice and data come together - but why?

Other obstacles include the requisite cooperation between IT and telecoms departments being hard, users waiting for existing kit to reach renewal before considering a switch (and that can be a long time in the case of the PBXes used for most...

Channel:
LANs
Tags:
convergence,
eiu,
voip,
nortel

Virtualisation: Architectual Considerations and other Evaluation Criteria

In the past several years, server virtualisation technology has moved quickly and firmly into the IT mainstream. Of the many approaches to system virtualisation available in the market today, VMware's hypervisor architecture has gained the greatest market acceptance. This paper examines the architectural issues, solution support, and enterprise readiness required when deploying such a virtualisation solution.

Publisher:
EMC

Getting Started with Master Data Management

Master data management forms part of an overall enterprise governance program that aims to establish trusted data throughout the enterprise. This white paper from Mike Ferguson of Intelligent Business Strategies defines master data, examines why it is needed, and explores methodologies for implementing master data management.

Publisher:
DataFlux

Optimising Storage with Global File Virtualisation

This white paper will provide an overview on how Rainfinity Global File Virtualisation virtualises unstructured data environments and moves data -including active, open files-without disruption to users or applications. Rainfinity is the only enterprise-class file virtualisation solution, and delivers complete NAS optimisation across geterogeneous environments, such as NAS, CAS, and file servers.

Publisher:
EMC

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