VoIP - IP Telephony White Papers
Increasing Efficiency, Profitability and Customer Satisfaction
Overview Kookmin Bank wanted to integrate systems and operations and to consolidate the call centres of the newly merged financial institutions. Increased efficiency was necessary for better profitability and to meet the ever-changing needs of its customers. The Seoul and Daejeon call centre operations were expanded into a combined 1,200-agent facility based on Nortel's Contact Center Manager and the Nortel Communication Server 1000 (CS 1000) with IP capabilities.
| Publisher | Nortel Networks | File Format | |
|---|---|---|---|
| Date Published | August 2006 | ||
| Format | Case Studies | ||
| Topics | |||
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