Customer Support Services White Papers
Increasing Customer Satisfaction and Workplace Productivity
Overview Khodayss is a famous brand name associated with a range of fast moving consumer goods in Karnataka, India. Its businesses extend from distilleries, beverages, flavanoids to leather products. The company wanted to optimise work force productivity, improve efficiency through automation and to manage the trade-off between overheads and customer service. The company deployed Nortel's customer contact solution that not only manages a complex and high-volume call centre operation, but also drives the company's development of profitable, long term customer relationships.
| Publisher | Nortel Networks | File Format | |
|---|---|---|---|
| Date Published | August 2006 | Downloads | 3 |
| Format | Case Studies | ||
| Topics | |||
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