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Voice - Data Integration White Papers

Driving New Revenue Opportunities With Converged Services

Tags:
voice - data integration

Overview Evolving from a single store 30 years ago to a superstore network today, JB Hi-Fi is a large and fast growing Australian home entertainment product retailer focused on "Cheapest prices, best brands" with a huge range of products. Rapid national expansion and increased business communication requirements highlighted the need for a new telephone system as the old key system was incapable of coping with the communication needs of increased staff and stores. Nortel Business Communications Manager and Nortel IP Phone 2002 delivering fully converged voice and data services, including voicemail, call centre, IVR (interactive voice response), CTI (Computer Telephony Integration) and more, in one compact chassis with browser-based management.

Further White Paper Details
Publisher	Nortel Networks	File Format	PDF
Date Published	August 2006
Format	Case Studies
Topics	Voice - Data Integration, Voice Mail, Call Center - Contact

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