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Major Building Society Powers Branch Transformation With IP Telephony

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voip - ip telephony

Overview The twin pressures of business growth and increasing competition meant that Coventry Building Society needed to adopt an innovative and cost-effective approach to investment in its contact centre and branch network. The BT-supplied Nortel solution comprises Business Communications Manager 200 with Survivable Remote Gateway software linked to the central customer service centre, providing virtual contact centre capability. A Nortel Communication Server 1000 was chosen for a new administration centre at Godiva House in Coventry.

Further White Paper Details
Publisher	Nortel Networks	File Format	PDF
Date Published	June 2006	Downloads	1
Format	Case Studies
Topics	VoIP - IP Telephony, Application Servers

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