VoIP - IP Telephony White Papers
Nortel Network Case Study: Comtesse du Barry
Overview Headquartered in the Toulouse region of France, Comtesse du Barry is a leading producer and supplier of foie gras and other luxury foodstuffs to businesses and the consumer market. Its head office supports 25 boutiques throughout France and 44 franchise outlets. As a purveyor of quality food products to customers throughout the world, Comtesse du Barry prides itself on an outstanding level of customer service. To improve customer service and reduce operational cost, Comtesse du Barry knew it needed sophisticated contact centre functionality. The company also realised that introducing IP telephony represented a cost-effective way to achieve its ambitions into the future. Together with networking partner AMEC SPIE, Nortel provided a comprehensive IP-based telephony and contact centre environment.
| Publisher | Nortel Networks | File Format | HTML |
|---|---|---|---|
| Date Published | January 2007 | Downloads | 1 |
| Format | Case Studies | ||
| Topics | |||
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