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VoIP - IP Telephony White Papers

Leading National Provider of Medical Supplies Uses VoIP for Superior Customer Relations

Tags:
voip - ip telephony

Overview Byram Healthcare engaged an analyst firm to evaluate end-to-end business processes, from ordering to pick-ship-bill. The company wanted an Interactive Voice Response (IVR) system to streamline ordering processes, on the grounds that repeat customers don't necessarily need to talk with a sales agent, but just want speedy completion of their order. The company deployed Nortel VoIP solution with IVR, which the company personalized as "Automated Voice Assistant" (AVA), over Nortel LAN infrastructures. A Nortel Communication Server 1000 call server delivers IP PBX services with an extensive range of calling features, including CallPilot unified messaging; A Nortel Ethernet Switch 470-PWR switch/router delivers the quality of service required for VoIP and sends power to IP phones over the Ethernet LAN.

Further White Paper Details
Publisher	Nortel Networks	File Format	PDF
Date Published	September 2006
Format	Case Studies
Topics	VoIP - IP Telephony, Local Area Networks (LAN), Switching

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Networking giants leave users in Y2K lurch

Cabletron is also not testing several third-party products, such as Cisco router modules and SNA channel-attachment cards. Numerous Cisco product scores are listed alongside the phrase 'Vendor Will Not Test' including AGS and AGS+ routers, 3000...

Channel:
Broadband & ISPs

VoIP primer: How it works - and what the jargon means

The longer the call, the greater the calling costs. Here they will rent equipment, calling time and access to call functions from a network operator. An IP packet is formed when a router chops up a stream of digital information into manageable chunks.

Channel:
VoIP
Tags:
voip

On the road again: What life's like for mobile workers

Steve even uses Skype on his Microsoft-based PDA to make free IP-based calls when he's within a BT Openzone hotspot or at home working, piggybacking his wireless DSL router. With Outlook implemented on both the smart phone and PDA, it is...

Channel:
Enterprise
Tags:
mobile worker

Microsoft dives into unified comms

A Forrester Research study commissioned by the company found that typical customers could save $5 for every $1 spent on Microsoft's software, provided they adopt all the company's technology and switch from traditional to internet-based calling.

IP phone cradles PDAs

Mitel's new phone uses a proprietary protocol called Minet on IP, said Alan Higgs, a Mitel technical consultant, to talk to the company's existing 3300 IP PBX. The system shares the Ethernet network with the desktop PC, and allows the PDA to synch...

Channel:
LANs
Tags:
mitel,
ip,
pda

Businesses warming up to VoIP, say experts

After years of talk, voice over IP (VoIP) is fulfilling its promise and being used by businesses in significant numbers, according to industry experts. Morris has experience installing a VoIP system from Interactive Intelligence.

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