TCP - IP White Papers
Creating Competitive Advantage Through Converged Communications
Overview The availability of a global telecommunications infrastructure has allowed enterprises to become more distributed and to operate key business functions such as finance, manufacturing and customer contact centres across the world. In a quest for increased profitability and efficiency, the outsourcing and offshoring of non-core competencies to geographic areas with high-skilled and low-cost labour availability have become increasingly popular. CEOs of large enterprises that are looking to increase market share and attract new customers in this increasingly globalising world need to realise that there is a real threat that inefficient and ineffective communications and collaboration throughout the entire business process will hamper the achievability of shared business goals.
| Publisher | IDG (International Data Group) | File Format | |
|---|---|---|---|
| Date Published | May 2007 | ||
| Format | White Papers | ||
| Topics | |||
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