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The Path to Intelligent Communications: Service Oriented Communications and SIP in the Contact Center and Across the Enterprise

Tags:
call center - contact

Overview Service-oriented architecture and session initiation protocol are revolutionary technologies that promise to transform communications. Many enterprises have begun deploying SOA and SIP as ways to increase the responsiveness and adaptability of their customer service operations. This paper outlines that latest advances and provides examples of where technology is making an impact.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	March 2007
Format	White Papers
Topics	Call Center - Contact, Service-Oriented Architecture, Customer Support Services, CRM Software

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