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Avaya IQ - Building Upon the Strengths of CMS
Overview The new Avaya Contact Center Reporting system provides a single reporting solution for contact center intelligence. Companies who use Avaya contact centers have long depended upon Call Management System (CMS) as an essential tool in managing their centers. Read this paper for a description of how a new offering, Avaya IQ, builds upon CMS to deliver exciting new capabilities.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | February 2007 | Downloads | 5 |
| Format | White Papers | ||
| Topics | |||
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