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Creating Efficient Business Processes With CEBP: The Next Stage in the Evolution of Business Applications

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call center - contact

Overview Communications Enabled Business Processes (CEBP) is an important innovation in the automation of human communications within business applications. Until now, such automation has largely been confined to providing Call Center systems and to unified communications products that target the productivity of individual users by integrating the use of voice communications, instant messaging, email and other collaborative capabilities. CEBP goes much further than this, enabling the communications and workflow aspects of a business process to be integrated with the underlying software applications that serve the business process. The importance of CEBP is in its ability to automate and manage the many ad hoc activities that are part and parcel of a business process.

Further White Paper Details
Publisher	Hurwitz & Associates	File Format	PDF
Date Published	February 2007
Format	White Papers
Topics	Call Center - Contact, Business Management

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