Customer Support Services White Papers
Integrated Workforce Management Solutions: Improving Customer Service and Profitability
Overview In retail, competitive differentiation has never been more difficult. Consumers have an unprecedented number of choices - more products are available through more channels, often twenty-four hours a day, seven days a week. Increasingly, retailers are turning to service and the shopping experience to attract and retain customers. However, in times of economic uncertainty and intense price competition, retailers must deliver this exceptional service at a reduced cost to maintain profitability. Effective labor management is critical to providing differentiated customer service while reducing operating costs. As the single largest controllable expense for most retailers, labor is often the key driver of financial success.
| Publisher | RedPrairie | File Format | |
|---|---|---|---|
| Date Published | April 2007 | ||
| Format | White Papers | ||
| Topics | |||
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