Help Desk White Papers
Real Results Report: Health services organizations comply with HIPAA using WebEx
Overview
Health services organizations around the world are discovering that they can optimize business strategies while protecting patient records. These companies use WebEx online applications to reach and support a growing number of employees and customers. They also follow HIPAA mandates using WebEx secure connections that encrypt all content. This content is never stored on WebEx, ensuring the highest level of data security and confidentiality. Using WebEx, healthcare institutions can now collaborate anywhere, any
time, with minimal risk.
See how these four companies experienced phenomenal results by integrating WebEx into their work environments:
- Maimonides Medical Center protected patient data in accordance with HIPAA requirements, while maintaining flexible access to remote vendors.
- Darco used WebEx to launch a complex, new medical device, making the most of sales resources, while delivering a reliable, consistent message.
- Iowa Foundation for Medical Care improved the quality of customer training by using WebEx to maximize training budgets and reduce travel time and cost.
- Affymetrix leveraged WebEx to broaden its market reach to geographically-dispersed audiences, and provide seamless technical support to customers worldwide.
| Publisher | WebEx Communications | File Format | |
|---|---|---|---|
| Date Published | July 2007 | ||
| Format | Case Studies | ||
| Topics | |||
10 extra questions to help you make the best help desk hire
Finding a good help desk analyst requires more than simply assessing candidates' technical abilities. Here are 10 questions to add to your interview routine that will help you determine whether...
ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals
Over the past 18 months, ITIL's notion of the Configuration Management Database (CMDB) has caught on within the industry. In a nutshell, the CMDB provides a common trusted source for...
SAP Solution Manager Enables Major Insurance Provider to Create Streamlined Support Processes
With the number of customers and SAP solutions on the rise, AXA's SAP Customer Competence Center required a more efficient tool. This need became particularly acute when the center was...
Avoid support headaches with this program rollout checklist
Rolling out a new application can introduce chaos among users and support staff if the process isn't handled in an organized way. This comprehensive checklist will help you gather the...
Policy and Procedures: Help Desk Service Level Agreement (SLA)
Technology support services are provided through the Information Technology Services (ITS) Help Desk unit. This support unit is committed to delivering quality customer service and technical solutions in support of...



