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Real Results Report: Health services organizations comply with HIPAA using WebEx

Overview Health services organizations around the world are discovering that they can optimize business strategies while protecting patient records. These companies use WebEx online applications to reach and support a growing number of employees and customers. They also follow HIPAA mandates using WebEx secure connections that encrypt all content. This content is never stored on WebEx, ensuring the highest level of data security and confidentiality. Using WebEx, healthcare institutions can now collaborate anywhere, any time, with minimal risk.

See how these four companies experienced phenomenal results by integrating WebEx into their work environments:

  • Maimonides Medical Center protected patient data in accordance with HIPAA requirements, while maintaining flexible access to remote vendors.
  • Darco used WebEx to launch a complex, new medical device, making the most of sales resources, while delivering a reliable, consistent message.
  • Iowa Foundation for Medical Care improved the quality of customer training by using WebEx to maximize training budgets and reduce travel time and cost.
  • Affymetrix leveraged WebEx to broaden its market reach to geographically-dispersed audiences, and provide seamless technical support to customers worldwide.

Further White Paper Details
PublisherWebEx Communications File FormatPDF
Date PublishedJuly 2007
FormatCase Studies   
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