Application Servers White Papers
Regional Parcel Carrier Automates, Saves Millions, Boosts Customer Service
Overview Eastern Connection is the largest regional express parcel carrier on the east coast of the United States. When big competitors began to spend billions of dollars to automate and Web-enable their operations, Eastern Connection looked for ways to replace paper-based and phone-based processes with similar automated technologies - at a price it could afford. Eastern Connection worked with Greystone Solutions, a Microsoft Gold Certified Partner, to create an automated message-processing system using Microsoft BizTalk Server 2004, Microsoft SQL Server 2000, Microsoft Windows Server 2003, and the Microsoft Visual Studio .NET 2003 development system. The new system is saving millions of dollars by eliminating manual data entry, creating higher customer satisfaction with Web-based package tracking, and generating detailed data that managers use to better guide the business.
| Publisher | Microsoft | File Format | WORD |
|---|---|---|---|
| Date Published | December 2005 | ||
| Format | Case Studies | ||
| Topics | |||
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