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Customer Support Services White Papers

Multimedia Contact Center Facilitates Superior Customer Service and New Fulfillment Opportunities for Clients

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customer support services

Overview Palm Coast Data is a full-service magazine, product and membership services fulfillment company established in 1984 in Palm Coast, Florida. Communications technology in the customer service center is central to Palm Coast Data's ability to satisfy new needs or drive new opportunities in servicing its clients. As email growth in the magazine business began to skyrocket, the company faced an inability to accurately report on agent email activity, and no prioritization of emails existed - agents were randomly choosing emails to process. A Nortel Contact Center solution delivered the state of today's art to Palm Coast Data's customer service center, allowing email, web services and outbound campaigns that are as easy to manage as telephone calls.

Further White Paper Details
Publisher	Nortel Networks	File Format	PDF
Date Published	October 2006
Format	Case Studies
Topics	Customer Support Services, Call Center - Contact

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