Telephony Systems - PBX White Papers
Nortel Network Case Study: PT Bakrie Telecom
Overview Bakrie Telecom is the fastest growing telecommunications operator in Indonesia and the country's first fixed wireless telephone service provider. The company wanted to address specific technology obstacles impeding the speed, flexibility and quality of the customer service experience, including an ageing PBX, multiple telephone numbers, and an infrastructure lacking the scalability to keep pace with company growth. Nortel multimedia contact centre solution and Interactive Voice Response (IVR) system for 100 agents - fully integrated with a Nortel Meridian 1 Option 11C PBX.
| Publisher | Nortel Networks | File Format | |
|---|---|---|---|
| Date Published | January 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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