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VoIP - IP Telephony White Papers

Empowering a Flexible Workforce to Deliver Optimal Customer Service Across a Converged IP Network From Nortel Networks

Tags:
voip - ip telephony

Overview PPL (formerly Pennsylvania Power & Light Co.) is a Fortune 500 company headquartered in Allentown, Pennsylvania. PPL's challenge was to leverage recent investments in upgrades to its data network infrastructure while adopting IP telephony solutions that would help reduce operational costs, and drive customer satisfaction by increasing the accessibility and productivity of its distributed workforce. PPL teamed with Nortel Networks to develop an end-to-end strategy for migrating to IP telephony. Having recently upgraded to a Quality of Service (QoS) data network from Nortel Networks, PPL was now in a position to maximize this solid foundation by replacing its Centrex services with Nortel Networks Meridian 1, Business Communications Manager and Succession1000 communication systems.

Further White Paper Details
Publisher	Nortel Networks	File Format	PDF
Date Published	January 2004	Downloads	1
Format	Case Studies
Topics	VoIP - IP Telephony, Quality of Service

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