CRM Software White Papers
Compass Group Formalizes Its Processes in Europe With Customer Relationship Management Solution
Overview Compass Group wanted to replace numerous sales systems with a single Customer Relationship Management (CRM) solution, reducing maintenance costs and improve revenue predictions and future business opportunities. The challenge was to roll out uniform and homogeneous client history, shared by all collaborators and implement a user friendly tool with rapid end user acceptance. The company deployed Oracle's Siebel CRM On Demand across 17 countries, three groups (Eurest, Scolarest, Medirest), and in six languages, involving more than 500 end users. It also leveraged the "Best practices" of the CRM application in order to formalize processes across Europe.
| Publisher | Oracle | File Format | |
|---|---|---|---|
| Date Published | October 2007 | Downloads | 7 |
| Format | Case Studies | ||
| Topics | |||
-
Did you find this white paper useful? 2 out of 4 users found this white paper useful
White Paper RSS
Download
Register
