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Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...
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Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
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Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar...
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Today's businesses stand to benefit by implementing an enterprise-class portal that provides consistent access to customized tools that improve productivity, fuel innovation, and improve customer satisfaction.
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HP Web Jetadmin has the ability to send e-mail messages, or alerts, whenever events occur on printers. For example, error or warning conditions on printers, such as paper out or...
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Read this report from Nucleus Research to learn how WebEx Support Center enables customer support centers and internal IT help desks to increase productivity, reduce costs, and increase customer and...
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With WebEx Remote Support, it's easy to stay in control--working right from your desk to minimize technology-driven downtime while maximizing help desk productivity. You have the power to launch support...
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With a single set of queues, one set of routing rules, a universal analyst interface, & integrated analytics, web-based ACDs enable support centers to provide consistent customer experiences with a...
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Health services organizations around the world are discovering that they can optimize business strategies while protecting patient records. These companies use WebEx online applications to reach and support a growing...
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In recent years, a new breed of remote support has become available and is being rapidly adopted in support centers. This free DB Kay & Associates report demonstrates the benefits...
Will it be in Red Hat's interest to continue the development and enhancement of Windows-based products when the rest of the organisation is dedicated to replacing Windows with Linux around the globe? The market seems to like the idea of Red Hat...
Year on year growth has dropped from 843,000 new customers in the quarter ending 31 March 2000 to just 656,578 this quarter. Growth has not been this low since September 1999. Managing director Chris Harris said that unfettered growth was out.
Oracle has launched its latest swipe at its closest database rival by offering a migration path for DB2 users. The company has released a Workbench for developers to migrate applications from IBM's DB2/AS400 platform to its own Oracle 9i database.
The company added 2.8 million customers across the globe in the second quarter of 2002, half of whom were new subscribers not taken on through the acquisition of other companies. Vodafone's latest set of financial statistics were released this...
SAP will tomorrow launch a campaign to grab its rivals' customers from under the cloud of uncertainty caused by Oracle's bid for PeopleSoft. Just under a week after Oracle's $5.1bn bid stirred up the market, the ERP giant is to put forward special...
The UK's Internet Watch Foundation is taking part in a one-day 'blogathon' to promote tomorrow's Safer Internet Day. Organisations working to improve internet safety will post entries on the blog throughout the day.