Overview HP Services and ITIL can help to not only choose the right solutions, but also design, build, manage, and evolve a first-rate IT service operation and supporting IT infrastructure.
Going green has become an imperative, not an option, for companies facing the new reality of balancing business objectives with dwindling environmental resources. Limited energy supply and skyrocketing costs are...
Ironclad security has become the Holy Grail for companies looking to protect corporate and customer information at large in the modern enterprise. The move toward greater data distribution -- thanks...
A total identity and access management (IAM) – driven goverance, risk and compliance (GRC) solution should ensure foolproof and accurate measurements of policies and practises across the enterprise. This IDC...
Hundreds, even thousands, of applications serve as the life blood of each of today's distributed global enterprises - at use in more places and in more ways than ever before....
For many organisations, migration to Microsoft Windows Vista is not a question of "if" but "when." This inevitability is causing companies to start asking the difficult questions. This white paper...
HP DRAGON partners with some of the leading organizations in the intelligence support systems marketplace to enable HP customers to receive an excellent solution that meets their needs. HP DRAGON...
Virtualization has become a powerful tool to improve the cost-effectiveness, flexibility and reliability of IT infrastructures. Few organizations appreciate this more than the technology team at Indiana University (IU), where...
Newman Martin and Buchan LLP (NMB), insurance and reinsurance brokers based in London, have 150 employees and are no exception. One challenge is that NMB's workforce is highly mobile. Eighty...
Given the current economic climate, every business is placing a sense of urgency on its IT infrastructure to be more agile - while managing costs more tightly - to react...
Alphawest is one of Australia's leading national Information Communication and Technology (ICT) Services companies, providing innovative solutions to the government, legal, educational and business sectors. As part of its managed...
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities and government departments make more informed decisions and derive greater value from current location-based information and data. Read this whitepaper to see how you can take advantage of location intelligence.
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction.
the objective for 3M was to optimize office printing infrastructure at 3Mlocations worldwide Reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print soultions, More than $3 million in savings in first two years and Per page costs reduced by up to 90 percent.
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