Help Desk White Papers
Improving First Call Resolution
Overview This enlightening free webinar clears a path for service desk managers experiencing the multiple pressures of budget cuts, increasingly complex end-user interfaces, and technology/business integration. You'll learn the hidden flaws in the current industry trend toward simple self-service--and how a new model combines self-service with the latest in help desk technology, resulting in fewer escalations and more first-call resolutions. Discover how you really can cut resolution time, improve end-user satisfaction, and enhance profitability all at once. Download this educational webinar now.
| Publisher | SupportSoft | File Format | Webcast |
|---|---|---|---|
| Date Published | November 2007 | Downloads | 7 |
| Format | Webcasts | ||
| Topics | |||
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