Computer Associates will launch a storage management portal later this year to help companies manage their SANs (Storage Area Network).silicon.com can reveal that the portal will let companies implement and manage their SANs and other storage...
British Airways is bringing check-in times for customers down to under a minute with 190 new self-service kiosks at Heathrow and across its European destinations. Paul Coby, CIO at BA, said in a statement that the airline aims to achieve 50 per...
That's the promise of some vendors touting self-service CRM technology. Datamonitor has forecast speech-enabled self-service will more than double as a market, to become worth $1.2bn in North America by 2008 and $1bn in Europe, the Middle East and...
The financial services industry has discovered that introducing self-service technology in bank branches can not only cut waiting times, it can actually alter consumers' perceptions for the better. US banking group First Citizens Bank has...
The news reflects a trend for financial services organisations to encourage self-service for their customers. High street bank Alliance & Leicester (A&L) has reported strong growth in the use of its online channels.
Airlines are embracing self-service check-in technology as passengers seek to avoid congested airport terminals. Passengers are also turning to self-service kiosks to avoid queues with 37 per cent of plane travellers expected to use these kiosks...