Juliana Nelson, senior analyst with IDC's Internet and ecommerce strategies research programme, said: "With banner response rates below 1 per cent, visitor conversion rates below 1 per cent and customers being presented with multiple buying...
In a £6m deal with CRM consultancy Detica, National Express has gradually introduced the ticketing service over the last few months. Coach firm National Express is hoping its newly launched Qjump.co.uk website will improve the ticket-buying...
PeopleSoft, SAS, NCR Teradata and DoubleClick have all acquired ailing CRM software firms, some of them Xchange rivals, or their assets. Xchange, a publicly traded software company specialising in customer relationship management, has laid off all...
Lister said Reuters' global infrastructure is still run largely on a local office basis and that the next step will be to apply the same cost-cutting and consolidation process to hardware. He said: "I think we're in a position now where we can...
The research, entitled Managing Strategic Performance in Banks and Financial Services Firms: From Going Through the Motions to Best Practice, surveyed between two and eight strategic leaders, from MD to COO and CEO, from 15 of the world's leading...
Along with GPS devices for leisure, in-car navigation and the emergence of mobile phones and handheld devices that offer GPS services, we are all being exposed to a wealth of location-based information.
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