You are here: silicon.com > Resources > White Papers > IT Management > User Satisfaction > Help Desk

Help Desk White Papers

Profitable Strategies for Optimizing Help Desk Operations

Tags:
help desk

Overview In this free whitepaper, you'll learn how to completely re-think the way your service desk deploys people, processes, and technologies. Discover how to think strategically, rather than tactically--dramatically improving profitability, resolving problems faster, and improving end-user productivity. Find out why only a third of companies are satisfied with their support desk investments, and why automating diagnostic data gathering can be an important part of the solution. Discover a quantum leap in help desk thinking--download your free copy now.

Further White Paper Details
Publisher	SupportSoft	File Format	PDF
Date Published	September 2007	Downloads	14
Format	White Papers
Topics	Help Desk, Call Center - Contact, CRM Software, IT Reliability

Did you find this white paper useful? 10 out of 15 users found this white paper useful

Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup

Publisher:
Serena Software

10+ common questions about SQL Server data types

Publisher:
Susan Harkins

The Regence Group Provides Information to 6,000 Users With BMC Remedy Knowledge Management

Publisher:
BMC Software

Tags:
help desk

University Closes Information Gap With BMC Service Desk Express Suite

Publisher:
BMC Software

Tags:
help desk

TechNet Webcast: How Microsoft IT Uses the Automated Service Agent System to Deliver a Low-Cost, High-Value Service (Level 300)

Publisher:
Microsoft Tips

Tags:
help desk

John Lamb's Week: homes and databases of the future

Finally, on Friday Lord Sainsbury, Minister for Science and Innovation, will be among the luminaries gathering in Cambridge for the opening of a new HQ building for Virata, another UK high-tech success story.

Channel:
Comment & Analysis

Back-up storage makes Quantum leap

Storage specialist Quantum has released a line of products it claims will revolutionise fail-safe back-up systems by putting data onto disks, not tape. Richard Collins, managing director for Quantum EMEA, said the new product was all about reducing...

Channel:
Storage

HP makes Quantum leap from StorageTek

HP said it will no longer be using StorageTek's disk arrays or libraries despite a years-long OEM agreement with the vendor, but will instead be using Quantum. Compaq and Quantum have had a long-standing partnership which has seen Quantum's...

Channel:
Storage

Kimberly-Clark outsources to India

Maginnis added that the outsourcing deals will help Kimberly-Clark streamline the way it does business globally and get better value out of its IT investments so that the company can direct more resources on "innovation, brand-building and other...

CIO Essentials: Data breaches, NHS and network abuse

The move from dial-up to broadband gave people always-on connection and fast download speeds and it has been very popular, with large numbers of the population now on broadband. How many people need a 20MB download speed?

Shell signs $4bn IT outsourcing contract

EDS will manage desktop, service desk, onsite services, backup and disaster recovery, mobile information protection and managed messaging services. Alan Matula, Shell CIO, said in a statement: "It allows Shell IT to focus on information technology...

Virtualisation: Architectual Considerations and other Evaluation Criteria

In the past several years, server virtualisation technology has moved quickly and firmly into the IT mainstream. Of the many approaches to system virtualisation available in the market today, VMware's hypervisor architecture has gained the greatest market acceptance. This paper examines the architectural issues, solution support, and enterprise readiness required when deploying such a virtualisation solution.

Publisher:
EMC

Getting Started with Master Data Management

Master data management forms part of an overall enterprise governance program that aims to establish trusted data throughout the enterprise. This white paper from Mike Ferguson of Intelligent Business Strategies defines master data, examines why it is needed, and explores methodologies for implementing master data management.

Publisher:
DataFlux

Optimising Storage with Global File Virtualisation

This white paper will provide an overview on how Rainfinity Global File Virtualisation virtualises unstructured data environments and moves data -including active, open files-without disruption to users or applications. Rainfinity is the only enterprise-class file virtualisation solution, and delivers complete NAS optimisation across geterogeneous environments, such as NAS, CAS, and file servers.

Publisher:
EMC

Also on silicon.com

Site Navigation:

Help Desk White Papers

Profitable Strategies for Optimizing Help Desk Operations

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific