Service Level Management White Papers
BT Global Services Achieves 100 Percent Availability With Business Service Management Solution
Overview BT Global Services (BT) provides multisite organizations with the global connectivity to help their employees and customers communicate and collaborate, any time, any place, through any device. The company's challenge was to ensure the highest level of availability, performance and quality of a critical telecommunications provisioning service while keeping costs down. The company implemented a business service management approach based on IT Infrastructure Library (ITIL) best practices that provides real-time visibility and control of services, applications, transactions and processes according to Service Level Agreements (SLAs).
| Publisher | IBM | File Format | |
|---|---|---|---|
| Date Published | November 2006 | Downloads | 1 |
| Format | Case Studies | ||
| Topics | |||
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