Infrastructure Management White Papers
Rapidly Growing Communications and Media Company Proves Gaining Control over Exceptions Results in Greater Customer Retention and Big Savings
Overview
Media companies are aggressively trying to stay one step ahead of the competition through constant product innovation, distribution and enhancements. Leading-edge companies have discovered another way to attract and retain customers -- effective management of process exceptions. The quick and efficient resolution of process exceptions can help them gain a competitive advantage and increase market share. Exception management has proven to reduce costs and add to the bottom line in a significant way.
Companies that are agile and responsive to the constantly changing business environment stand a much better chance of succeeding in today's ultra competitive environment. Industry analysts estimate that last year, process exceptions cost companies over $100 billion and that number will increase as business becomes more complex and companies continue to adopt Service Oriented Architecture (SOA).
Vitria's Resolution Accelerator, a unique exception management product, enables companies to have visibility into the exception process and to solve exceptions more quickly, efficiently and in most cases automatically. Resolution Accelerator provides a key part of the foundation for achieving a flexible, agile business which results in greater customer traction and retention.
| Publisher | Vitria Technology | File Format | |
|---|---|---|---|
| Date Published | August 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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