You are here: silicon.com > Resources > White Papers > Enterprise Applications > Customer Management > CRM Software

CRM Software White Papers

IBM Case Study: Australian Financial Services - North Sydney

Tags:
crm software

Overview From its foundation in 1989, Australian Financial Services North Sydney (AFS-NS) has grown to become one of the top five per cent of its class for size and revenue. AFS-NS wanted to ensure compliance with new Financial Services Reform Act guidelines. The challenge was to implement a solution that would support AFS-NS business growth. In partnership with IBM Business Partner Task Exchange and using IBM Lotus Domino Collaboration Express software, AFS-NS developed and implemented a flexible solution featuring time-saving workflows, a secure extranet for access by local and overseas partners, and Customer Relationship Management (CRM) tools.

Further White Paper Details
Publisher	IBM	File Format	PDF
Date Published	June 2005	Downloads	2
Format	Case Studies
Topics	CRM Software, Email, Collaboration Tools

Did you find this white paper useful? 1 out of 3 users found this white paper useful

Eight Strategies for First-rate Customer Service

Publisher:
Cisco Systems

Ten Tips for Making Your Business More Efficient

Publisher:
Cisco Systems

Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service

Publisher:
Microsoft

Sunglasses Manufacturer Boosts Sales 29 Percent, Aids Dealer Growth With CRM Software

Publisher:
Microsoft

Tags:
crm software

Sales Force Automation Comparison Guide

Publisher:
Inside CRM

Money laundering to fuel $4.8bn bank IT bonanza

Anti-money laundering guidelines from regulators such as the UK's Financial Services Authority will also push financial institutions to spend on automated artificial intelligence and analytics mechanisms to detect and prevent fraud, with...

Channel:
Law & Policy

Salesforce.com execs accused of misleading shareholders

The suit was filed last week in the US District Court for the Eastern District of North Carolina on behalf of investors who purchased shares during the company's stock launch last month. Salesforce, a services company that delivers customer...

Channel:
Applications

How to do an SAP rollout - top CIO tips

Express delivery giant TNT ICS had to put up with typhoons and power cuts during its worldwide roll out of SAP. No one implements a company-wide enterprise resource planning (ERP) system over a weekend - it's a big project that can mean major...

Channel:
Applications
Tags:
sap

CRM is top priority for banks

European banks will invest heavily in customer relationship management tech to combat increasing competition in 2007, according to analyst house Financial Insights. In the research report - entitled Strategic Initiatives for European Banking Top 10...

Channel:
Financial Services
Tags:
crm,
banks,
2007

Banks ignore tech at their peril

This would not only reduce headcount but also free up staff to act as sales agents for services and products. In 2003 the bank linked its ATM network to its data warehouse and customer relationship management system.silicon.com Financial Services

Oracle and SAP squabble over market share and customers

SAP also took issue with Oracle's growth numbers where new application licence revenue grew by 24 per cent worldwide and 42 per cent in North America in the second quarter of fiscal 2006. Ellison had said that Oracle has become number one in...

Channel:
Applications
Tags:
oracle,
sap

Featured White Papers

IDC reports on Novell's Secure Desktop Solution: A Modern-Day Marriage of Business Benefit and Risk Reduction

This IDC whitepaper examines how companies are turning to integrated security solutions, such as Novell Secure Desktop Solution, to deal with the vulnerability of mobile assets and implement a comprehensive security strategy.

Publisher:
Novell

Green IT: Reducing your Carbon Footprint with Citrix

Going green has become an imperative, not an option, for companies facing the new reality of balancing business objectives with dwindling environmental resources. Read on to learn how Citrix products can help bring environmental and organizational objectives into alignment by alleviating the energy impact of equipment needed to serve both the datacenter and the desktop.

Publisher:
Citrix Systems

Identity and Security Management and Strong Information Technology Goverance

A total identity and access management (IAM) – driven goverance, risk and compliance (GRC) solution should ensure foolproof and accurate measurements of policies and practises across the enterprise. This IDC white paper examines identity and security management (ISM) solutions and how these integrated offerings can play a key role in enforcing security compliance.