Customer Support Services White Papers
Acme Brick Complements Its Legendary Product Quality With Efficient, Accurate Customer Service
Overview One of the most trusted companies in the building industry, Acme Brick has helped add beauty and value to homes since 1891. Acme Brick's 67 retail stores had been using a JD Edwards Enterprise Resource Planning (ERP) application. Because of the application's complicated interface, sales representatives often wrote transaction tickets by hand. In addition to slowing service, this manual process sometimes caused tax miscalculations and other accounting problems. Acme Brick and IBM Business Partner Shared Vision Group created a user-friendly ERP interface using IBM WebSphere Commerce - Express software. The IBM technology integrates seamlessly with the JD Edwards application, combining the existing ERP functionality with fast, convenient controls for staff.
| Publisher | IBM | File Format | |
|---|---|---|---|
| Date Published | July 2006 | Downloads | 1 |
| Format | Case Studies | ||
| Topics | |||
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