A former security service official, David Shayler, has foiled UK government attempts to prevent the publication of MI5 secrets by launching a Web site that promises to reveal all. Shayler has been under arrest in Paris since he revealed plans to...
Former MI5 agent David Shayler agreed with Moores that the government has a dismal track record in implementing technical projects, but warned there is still cause for concern. In this week's News in View, opponents to the plan were outspoken in...
Call centres have been told by one expert that they could make significant improvements to customer satisfaction and agent productivity by paying more attention to their systems' user interfaces. And problems occur when the poor user interface...
Property services giant FPD Savills is moving into the VoIP world with an Avaya system installed by Azzuri Communications. Steve Brooks, technical operations director for Savills, said: "We have always been leading edge in terms of technology for...
Hotels group Carlson is cutting costs by reducing the number of business intelligence tools it is using. The group, which includes brands Radisson and Regent, had six different sets of business intelligence tools.
This shot shows what programming looks like in the open-source Eclipse programming tool project, including an emulator that lets coders get started even if they don't have a phone prototype handy. Credit: Google