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Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...
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Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
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Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar...
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Today's businesses stand to benefit by implementing an enterprise-class portal that provides consistent access to customized tools that improve productivity, fuel innovation, and improve customer satisfaction.
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HP Web Jetadmin has the ability to send e-mail messages, or alerts, whenever events occur on printers. For example, error or warning conditions on printers, such as paper out or...
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HP Web Jetadmin has the ability to send e-mail messages, or alerts, whenever events occur on printers. For example, error or warning conditions on printers, such as paper out or...
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Vodacom South Africa wanted a more sophisticated, service-orientated tool to manage incident and change more effectively to stay abreast of the growing maturation levels of their mobile network business and...
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Many of the largest, most sophisticated IT organizations are adopting run book automation, an emerging technology. While each organization has different priorities for implementing automation within the data center, a...
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Every business wants to succeed - and in today's business world, success increasingly depends on the effectiveness with which a business can wield information technology to respond to market changes...
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HP Web Jetadmin 10.0 contains many tools for troubleshooting printers. As a result, it is increasingly being used as a Help Desk troubleshooting tool. HP Web Jetadmin 10.0 includes several...
Crissman said: "Just like there are generally accepted accounting principles, there is a defined project management methodology, and if you're not a project management professional you won't know about it.
By far the most common project management methodology is Prince 2 (PRojects IN a Controlled Environment). A healthy balance between formal methodology and hard-earned experience, says Stewart Baines. When it comes to project management, what...
It's an accusation which has drawn criticism from those named and shamed in the IronPort report as well as criticism for the methodology used. Of the viruses named by IronPort, some had dozens, or even hundreds of variants, leading Graham Cluley...
The NHS has signed a seven-year contract with Fujitsu Services which will see the supplier provide service desk support for health service IT applications. Under the contract - valued at £41m for the "core service" - Fujitsu will provide support...
It is not a methodology per se - it is just advice and guidance. Anthony Plewes explains how IT service management can bring technology and business strategy together - and perhaps cut costs and increase an organisation's profitability.
Among his achievements at Browne Jacobson is the introduction of a three-year rolling IT strategy aligned with the business, and the implementation of a business process improvement methodology to assist in the drive for efficiency.
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