Business Management White Papers

The New Face of IT Service Management: Aligning Business, Development and Operations Teams for Strategic Advantage

Overview Research by Macehiter Ward-Dutton shows that a lack of trust in IT's ability to deliver business value is one of the biggest hurdles that enterprises face in bringing IT and business closer together. In today's business and technology environments - where expectations of IT are higher, but where change, risk, and complexity are increasing and the legacies of past investments are having an ever greater impact - it's imperative that IT organizations find ways to demonstrate their ability to add value.

Download this Macehiter Ward-Dutton paper to learn more about this complex issue.

Further White Paper Details
PublisherIBM File FormatPDF
Date PublishedApril 2007
FormatWhite Papers   
Topics
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