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VoIP - IP Telephony White Papers

Call Logging in an IP Environment: Recording Calls Using Intel NetStructure Host Media Processing Software and Open Source Components

Overview Call logging is an important function in the contact center. As contact centers move to an IP environment, methods of performing call logging will change. This application note describes a "Proxied RTP" system for call logging, and discusses the system's architecture and message flow. A short comparison to another method of call logging in an IP environment called "Port monitoring" is also included.

Further White Paper Details
Publisher	Intel	File Format	PDF
Date Published	March 2005
Format	White Papers
Topics	VoIP - IP Telephony, Telecom Services, Call Center - Contact

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