ROI - TCO White Papers
Reducing Returns Fraud While Delivering a Superior Shopping Experience
Overview Returns management strategy should be flexible enough to treat each type of customer differently. A real-time, cross-channel solution that addresses the issues and opportunities at the point-of-return through an adaptable decision engine that automates complex policy enforcement to provide a consistent, predictable customer experience can deliver substantial return on investment. Oracle Retail has worked with several large retailers to design and develop an effective solution that includes functionality to address each of the specified strategies. The balance of this paper outlines in more detail the elements of an effective returns management solution that will enable to improve customer service while reducing return fraud costs.
| Publisher | Oracle | File Format | |
|---|---|---|---|
| Date Published | December 2006 | Downloads | 1 |
| Format | White Papers | ||
| Topics | |||
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