He said: "This expanded offering will allow our mutual clients to more completely understand their customers and then leverage the insight to enhance productivity and maximize profitability. One of Siebel's customers, Adam Klaber, managing partner...
Customer Relationship Portal 4.0 offers a single graphical interface for all its queued users across multiple mediums including email, fax, phone and the web. The software also simplifies the way business function rules are created, making it...
A recent report by CIO Insight in the US highlighted that, of over 400 CIOs questioned, 75 per cent see their primary role as aligning IT with business. Note the recent CRM backlash. It’s far more likely he’ll discuss the new customer-facing...
Gain more insight into what is going to be important for IT chiefs during the next 12 months in our CIO Agenda series over the coming weeks. Voice over IP (VoIP) and Wi-Fi are being looked at by half of the CIO Jury in 2005, while half are also...
To this end, Oracle and SAP are facing up to each other for the hearts and minds of the very large organisations, while Microsoft Dynamics (the new name for Microsoft Business Solutions) faces off against the remaining CRM vendors in the small and...
Microsoft Dynamics CRM Live, an on-demand alternative to its on-premise CRM software, is set to debut by mid-2007 as part of a revamped product code-named Titan. Microsoft will host the new service within its own data centres, said Brad Wilson...
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