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Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...
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With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...
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Find out how to implement HP Performance Center quickly to enable a performance COE.
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Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens...
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HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for...
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Facing the time crunch, Tru-Marine knows that meeting its customers' demand for excellent service quality within the shortest turnaround time requires its staff to "Get their work done right the...
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Inflexible systems at Freelance World hindered its ability to provide an efficient service. Microsoft Gold Certified Partner Codify helped the accountancy provider deploy Microsoft Dynamics AX 2009 and Microsoft Dynamics...
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The Product Release and Security Services (PRSS) team at Microsoft wanted to centralize product release data, track customer relationships, and eliminate manual processes. The team implemented Microsoft Dynamics CRM and...
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CAPTRUST Financial Advisors is carving out a growing niche as a specialized investment advisory firm for companies and affluent individuals. CAPTRUST needed to differentiate itself through unique client tools and...
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With the support of nearly one million members and partnerships with large public and private supporters, the nonprofit Arbor Day Foundation carries out its mission as the world's largest tree-planting...
Microsoft Dynamics CRM Live, an on-demand alternative to its on-premise CRM software, is set to debut by mid-2007 as part of a revamped product code-named Titan. Microsoft will host the new service within its own data centres, said Brad Wilson...
Marc Benioff, the outspoken CEO of Salesforce.com, has laid into Microsoft after the company unveiled its Dynamics CRM Live service. Benioff described Microsoft's Dynamics launch as the worst kept secret in the industry and said the Redmond...
The software maker said there is a "compatibility issue" between the XP service pack and Microsoft Dynamics Retail Management System, a retail chain management program for SMEs. The glitch also exists between Microsoft Dynamics RMS and Windows...
A week ago, Microsoft delayed the release of Windows XP Service Pack 3 because of a problem that could lead to data loss when running the XP update in conjunction with its Microsoft Dynamics Retail Management System program.
Microsoft's Dynamics CRM is starting to be used for more than just the traditional sales and marketing, according to the company. Gary Turner, product group director for Microsoft Dynamics, told silicon.com: "What we see… is businesses that are not...
In a Microsoft statement, Ovum analyst Warren Wilson said: "In this market, insight into what customers are saying is extremely valuable. The company announced on Friday that its Dynamics CRM software will have a 'Social Networking Accelerator...