Download
Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...
Download
With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...
Download
Read about building a Quality Center of Excellence.
Download
Find out how to implement HP Performance Center quickly to enable a performance COE.
Download
Dynamic Management Views (DMVs) don't have to be mysterious! In this Quest Software Pain-of-the-Week webcast, join SQL Server experts Tim Ford and Brent Ozar as they discuss the most valuable...
Download
With the support of nearly one million members and partnerships with large public and private supporters, the nonprofit Arbor Day Foundation carries out its mission as the world's largest tree-planting...
Download
Sales support had been provided partly by the Bank portal from the front-end. "However, the core banking systems used by the employees in the background mostly functioned as silos, resulting...
Download
Mitsubishi Caterpillar Forklift Europe (MCFE) is a joint venture between forklift manufacturers Mitsubishi and Caterpillar. The company manufactures, sells, and distributes 18,000 forklifts and related spare parts each year. MCFE...
Download
This demo discusses how to best use the integrated web-to-lead capabilities of Microsoft Dynamics CRM.
Download
For many hospitality organizations, a Customer Relationship Management (CRM) tool is a straightforward way of collecting and storing data about guests. But did you know that you can leverage CRM...
Microsoft Dynamics CRM Live, an on-demand alternative to its on-premise CRM software, is set to debut by mid-2007 as part of a revamped product code-named Titan. Microsoft will host the new service within its own data centres, said Brad Wilson...
Marc Benioff, the outspoken CEO of Salesforce.com, has laid into Microsoft after the company unveiled its Dynamics CRM Live service. Benioff described Microsoft's Dynamics launch as the worst kept secret in the industry and said the Redmond...
The software maker said there is a "compatibility issue" between the XP service pack and Microsoft Dynamics Retail Management System, a retail chain management program for SMEs. The glitch also exists between Microsoft Dynamics RMS and Windows...
A week ago, Microsoft delayed the release of Windows XP Service Pack 3 because of a problem that could lead to data loss when running the XP update in conjunction with its Microsoft Dynamics Retail Management System program.
Microsoft's Dynamics CRM is starting to be used for more than just the traditional sales and marketing, according to the company. Gary Turner, product group director for Microsoft Dynamics, told silicon.com: "What we see… is businesses that are not...
In a Microsoft statement, Ovum analyst Warren Wilson said: "In this market, insight into what customers are saying is extremely valuable. The company announced on Friday that its Dynamics CRM software will have a 'Social Networking Accelerator...