CRM Software White Papers
SCP Integrates Geographical Data to Enhance Service and Improve Planning
Overview Created in 1957 by the French Ministry of Agriculture, the Societe du Canal de Provence et d'Amenagement de la Region Provençale (SCP) is responsible for the hydraulic development of the Provence-Alpes-Cote d'Azur region. The company wanted to improve customer service and continually enhance processes and tools to ensure ongoing compliance with Quality Management Systems (QMS) ISO 9000 version 2000. The challenge was to implement tools that can simulate, anticipate, and accelerate decisions to meet growing demand. The company implemented Oracle Spatial to create a Geographical Information System (GIS) Netview to store and check digital maps, aerial photos and topographical background. It also integrated Netview to other applications, such as electronic document management, data warehouse, networks topography, and Customer Relationship Management (CRM).
| Publisher | Oracle | File Format | |
|---|---|---|---|
| Date Published | September 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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