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Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...
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Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
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Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar...
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Saudi Post depends on technology for the effectiveness and efficiency of its high-quality and modern postal services. Thus, the IT department saw itself as a reliable service provider that met...
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Today's businesses stand to benefit by implementing an enterprise-class portal that provides consistent access to customized tools that improve productivity, fuel innovation, and improve customer satisfaction.
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HP Web Jetadmin has the ability to send e-mail messages, or alerts, whenever events occur on printers. For example, error or warning conditions on printers, such as paper out or...
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Vodacom South Africa wanted a more sophisticated, service-orientated tool to manage incident and change more effectively to stay abreast of the growing maturation levels of their mobile network business and...
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Many of the largest, most sophisticated IT organizations are adopting run book automation, an emerging technology. While each organization has different priorities for implementing automation within the data center, a...
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Every business wants to succeed - and in today's business world, success increasingly depends on the effectiveness with which a business can wield information technology to respond to market changes...
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HP Web Jetadmin 10.0 contains many tools for troubleshooting printers. As a result, it is increasingly being used as a Help Desk troubleshooting tool. HP Web Jetadmin 10.0 includes several...
Storage giant, EMC has moved into the storage area networking (SAN) market with the European launch of a raft of products for large-scale enterprise systems. SAN, which is based on fibre channel networks, allows high-speed interconnection of back...
Compaq has strengthened its storage area network (SAN) offerings with the release of a series of software products. Developed jointly with HighGround Systems, the products are aimed at simplifying resource management over SANs.
The de facto standard for network management, HP OpenView, is to integrate with UK start-up RiverSoft, to win access to crucial "interventionless" technologies. OpenRiver will be integrated with HP OpenView Network Node Manager, the companies...
They outlined a restructuring of the OpenView range in an effort to capture a greater share of the e-services market. While CEO Carly Fiorina was issuing a statement admitting full responsibility for the company's financial hiccup, executives for...
The products - which integrate technology inherited from BlueStone - focus mainly on HP's OpenView management tools. Among the products set to revamp HP's OpenView were additional tools for billing and mediation, updated storage management...
University College Dublin (UCD) has awarded Redstone a five-year contract worth up to €4.5m to provide storage area network technology. The initial implementation will cost €750,000 and will be used to support the university's 3,000 staff, together...
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